Cleaning & Sanitation
We’re implementing a guest well-being and sanitization standard at each Provenance Hotel, driven by local and state health organizations, American Hotel and Lodging Association guidelines and CDC guidance. Our team is trained on COVID-19 safety and sanitation protocols, and will be taking necessary precautions to ensure a safe environment for our guests.
We have increased the frequency of property-wide cleaning and disinfecting measures, covering guest rooms, high-touch surfaces and everything in between, including public areas, entrances, elevators, restrooms and back-of-house.
While on property, should you or any guest start exhibiting symptoms of COVID-19, please alert a member of hotel staff immediately.
Employee temperature checks are conducted daily. Any employee with a fever (over 100° F), showing signs or symptoms of illness or virus will be directed immediately toward appropriate medical care facilities.
Hand Washing, Masks & Gloves
Sometimes, it’s the simplest measures that make the most impact. Proper and frequent hand washing is crucial to combating the spread of the virus. Hand sanitizer will be readily available throughout each hotel for guests and employees.
All employees will be required to wear Personal Protective Equipment (PPE) like face masks, and we encourage guests to do the same. Gloves will be worn by those whose responsibilities require them as determined by local health department and American Hotel and Lodging Association safety guidelines, including housekeeping, public area attendants and front of house staff, and changed between duties.
Physical Social Distancing
Guests are advised to practice physical distancing while on property, which means standing at least six feet away from others not traveling with them. Our employees will exercise the same caution and courtesy.
Elevator use will be reduced to a single person at a time. Only persons traveling together or who live in the same household may use elevator at the same time.
Physical layouts in each hotel public area will be arranged to ensure appropriate physical distancing measures may be upheld, and that traffic flows easily through public spaces.
For more travel updates and our Flexible Cancellation Policies, please see our What to Expect information and Flexible Cancellation Policy pages.