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What to Expect Upon Arrival and Departure

Upon arrival, you will be greeted by one of our hotel team members, who will share more about physical distancing measures and direct you toward check-in.

At this time, in order to limit contact, valet service will not be available — self-parking will be available at select hotels.

We have implemented a limited-contact check-in process for your hotel stay. Please have your ID ready. You will receive a key card that is sanitized between each use, and guestroom information will be provided to you via Paige, our Virtual Concierge.

Because of city-mandated guidelines, some of our amenities may have changed for the moment. Please check your pre-arrival email or our Amenities Pages for more details. While amenities may have changed, we are still excited to offer you services and equipment to keep you fit and healthy, such as bike rentals and our Well+Fit kits.

Bellman service will be available upon request with added safety protocols in place (including elevator-use guidelines, and guest room door luggage drop only).

Guest Rooms & Housekeeping

A sanitized key will be provided for your stay, and a limited number of room reservations will be accepted each night. While we are not encouraging daily housekeeping service as a safety measure, it will be available upon request — extra blankets and pillows will also be available upon request.

Guests can learn more about available services by sending a text to Paige, our Virtual Concierge — information on Paige will be provided at check-in by the desk agent.

Food & Drink Services

Please visit our individual Food & Drink pages for more information. Please visit our City Directories, as well, for our local favorites.

Amenities and Guest Services

Due to new physical distancing measures and the processes we have in place, some of our services and amenities may differ, or may not be currently available or operating, such as complimentary coffee service or spirit hour, among others.

Please call or email us with any questions or review our Signature Amenities pages. While on property, you can text Paige, our Virtual Concierge, to connect with our staff.

Payment & Transactions

Contactless measures have been implemented whenever possible to maintain safe physical distancing, including the use of credit card chip readers and emailed receipts.

For More Travel Updates and Flexible Cancellation Policies please see our Health & Safety Guidelines, and Flexible Cancellation Policy pages. 

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