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What to Expect Upon Arrival and Departure

Upon arrival, you will be greeted by one of our hotel team members, who will share more about physical distancing measures and direct you toward check-in. 

Valet Parking is available for $45/night per vehicle and self-parking is available at the parking garage across the street or Star Park on Alder street, between Broadway and 6th Avenue.

We have implemented a limited-contact check-in process for your hotel stay; please have your ID ready. You will receive a key card that is thoroughly sanitized between each use, and guest room information will be provided to you via Paige, our Virtual Concierge.

Because of city-mandated guidelines, some of our amenities may have changed for the moment. Please check your pre-arrival email or our Amenities Page for more details.

We are still excited to offer you Provenance Signature amenities that keep you feeling fit and healthy, like Shinola bikes and Well+Fit kits.

Bellman service will be available upon request with added safety protocols in place (including elevator-use guidelines and guest room luggage door-drop only). 

Guest Rooms & Housekeeping

A disposable key will be provided for your stay, and a limited number of room reservations will be accepted each night. Rooms will remain unoccupied for 24 hours between guests to allow for thorough cleaning and sanitization. 

While we are not encouraging daily housekeeping service as a safety precaution, it will be available upon request. Extra blankets and pillows are available by request.

All paper and reusable informational collateral has been removed from rooms. Guests can learn more about available services by sending a text to Paige, our Virtual Concierge at 1-971-256-8033. Instructions for Paige will be provided at check-in by the desk agent.  

Food & Beverage Services
Food & Beverage are not operational on-site at this time. Please see our Portland Directory for food and drink options in the area.

Amenities and Guest Services
Due to new physical distancing measures and safety processes we have in place, some of our services and amenities may differ or may not be currently available or operating, such as complimentary coffee service or craft beer hour, among others. 

Please call or email us with any questions or review our signature amenities page. While on property, you can text Paige, our Virtual Concierge to connect with our staff. 

Payment & Transactions
Contactless measures have been implemented when possible to maintain safe physical distancing measures, including use of chip readers and emailed receipts.  

For More Travel Updates and Flexible Cancellation Policies please see our Welcome BackHealth & Safety Guidelines, and Flexible Cancellation Policy pages. 

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