You’re in the right place. If you have any other questions that aren’t answered here, contact us.
What time is check in?
4 p.m. every day.
What time is check out?
Can I check out late?
Call the front desk and we’ll do our best to make it happen.
Is there parking?
Parking is available for $45 plus tax, with unlimited in-and-out privileges.
Where can I work out?
Our second floor fitness center is open 24 hours.
Where can I print my boarding pass?
Our front desk can check you in and print your boarding passes for free.
Can I have packages delivered to the hotel?
Hotel Max will accept up to three packages complimentary per day on behalf of the guest. Each package after the first three will be charged at $5.00 per package received by the Hotel. Please contact guest services for additional information.
Is there any way to do laundry?
Laundry bags and forms are in your closet. Drop it at the front desk by 8 a.m. and you’ll have it back by 6 p.m.
Is there an amenities fee?
Yes, the daily guest amenities fee is $20 plus tax.
Can I charge my electic car?
Yes! We offer electric vehicle charging included with your stay. Please let our team know upon arrival for parking arrangements.
Are pets welcome?
Yes, we will happily greet your furry companion with a pet bed, bowls, toy, tasty treat, and a list of local pet resources. A $25 pet fee applies.
What is the minimum age for check in?
21 years of age. A photo I.D. is required.
There is so much to do in Seattle, where do I start?
Stop by the front desk and let us help you map out your visit, or check out a selection of our favorites.
What is your cancellation policy?
We offer a variety of cancellation policies dependent on the rate offers booked.
Our Flexible Rate allows you to change or cancel your reservation up to noon (12pm) on the day of your arrival. Changing the date on any reservations through our Flexible Rate may result in different pricing, but there is no fee for making changes.
Please refer to each rate’s booking policies upon the reservation checkout screen.
We offer everything from coffee and free wi-fi to a craft beer happy hour included with your stay. For more information, check out our Provenance Signature Amenities. Reservations require a $75 per night incidental fee. Security deposits will be refunded pending no damages to the guest room.