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Have a question? If so, you’re in the right place. If you have any other questions that aren’t answered here, please don’t hesitate to contact us.

WHAT TIME IS CHECK IN?

4 p.m. every day.

WHAT TIME IS CHECK OUT?

11 a.m.

CAN I CHECK OUT LATE?

We try to accommodate late check-out requests when we can. Late check-out availability is dependent on the number of check ins we have scheduled for that day. To request a late check out, call or stop by the front desk on the evening before your departure or in the morning before 11 a.m. Late check-out fees vary based on departure time.

IS THERE VALET PARKING?

We do not offer valet services, but we do have self-parking included with your stay.

CAN I BRING MY PET?

Yes, we will happily greet your pet with a pet bed, bowls, toy, tasty treat, pet-friendly room service menu, and a list of local pet resources for $45 per stay.

WHERE CAN I WORK OUT?

Our fitness center is located on the lower level of the hotel and is open 24 hours a day.

WHAT IS YOUR CANCELLATION POLICY?

Cancel by 4pm local hotel time 2 days prior to the arrival date to avoid a cancellation fee of up to first 2 nights room and tax.

WHAT AMENITIES DO YOU OFFER?

We offer several signature amenities including, Provenance Well + Fit kit, spiritual menu and bicycle rentals. Visit our Signature Amenities page to learn more.

DO YOU HAVE A HOTEL BAR AND RESTAURANT?

Yes, Blackwood is a hopping restaurant and bar offering amped up comfort food favorites all day, every day. 

DO YOU ACCOMMODATE MEETINGS, EVENTS, OR WEDDINGS?

Yes, for more information visit our Meeting and Wedding pages.

IS THERE A POOL AVAILABLE?

Yes, we have an outdoor pool.

WHERE CAN WE PRINT OUR BOARDING PASSES?

Please stop by the front desk, our guest services team will be happy to assist you.

WHAT ARE THE DIFFERENCES BETWEEN THE DELUXE, PREMIUM, AND SUITES ROOMS?

Visit our rooms Overview page to learn more.

NEED HELP GETTING TO AND FROM THE AIRPORT?

We offer shuttle service between the hours of 12 PM to 5 PM with your stay. Please give the front desk a call when you land and we’ll pick you up. To arrange a shuttle to the airport, please call or stop by the front desk the evening before your departure.

IS THERE ANY WAY TO DO LAUNDRY?

We don’t have self-service laundry facilities, but we do offer same-day dry cleaning and laundry service. If you drop your laundry at the front desk by 8 a.m., you’ll get it back the same day.

CAN I CHARGE MY ELECTRIC CAR?

Yes! We offer electric vehicle charging included with your stay.  Please let our team know upon arrival for parking arrangements.

HOW CAN I MAKE CALLS?

Local and toll-free number calls are free for our guests. Long distance fees vary.

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