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Cleaning & Sanitation 

We’re implementing a guest well-being and sanitization standard at Hotel Theodore and at each Provenance Hotel, driven by local and state health organizations, American Hotel and Lodging Association guidelines and CDC guidance. Our team is trained on COVID-19 safety and sanitation protocols and will be taking necessary precautions to ensure a safe environment for our guests.

We have increased the frequency of property-wide cleaning and disinfecting measures, covering guest rooms, high-touch surfaces and everything in between, including public areas, entrances, elevators, restrooms and back-of-house. 

Wellness Checks

While on property, should you or any guest start exhibiting symptoms of COVID-19, please alert a member of hotel staff immediately.

Employee temperature checks are conducted daily. Any employee with a fever (temperature over 100° F), showing signs of illness or virus, will be directed immediately toward appropriate medical care facilities.  

Hand Washing, Masks & Gloves 
Sometimes, it’s the simplest measures that make the most impact. Proper and frequent hand washing is crucial to combating the spread of the virus. Hand sanitizer will be readily available throughout the hotel for guests and employees. 

We encourage our guests to wear their own masks within the hotel public spaces, for the safety of all guests and staff. We will provide complimentary face coverings if you do not have your own.

All employees will be required to wear Personal Protective Equipment (PPE) including masks. Gloves will be worn by those whose responsibilities require them, as determined by local health department and American Hotel and Lodging Association safety guidelines, including housekeeping, public-area attendants and front-of-house staff, and changed between duties.

Physical Social Distancing

Guests will be advised to practice physical distancing while on property by standing at least six feet away from others who aren't traveling with them. Our employees will exercise the same caution.

Elevator use will be reduced to a single person at a time. Only persons traveling together or who live in the same household may use the elevator at the same time.

Physical layouts in all hotel public areas will be arranged to ensure appropriate physical distancing measures are upheld, and that traffic flows through public spaces.

For More Travel Updates and Flexible Cancellation Policies please see our Welcome BackWhat to Expect, and Flexible Cancellation Policies pages.https://www.provenancehotels.com/hotel-theodore/covid-19/flexible-cancellation-policy

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