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What to Expect Upon Arrival and Departure

What to Expect Upon Arrival and Departure
Upon arrival, you will be greeted by one of our hotel team members, who will share more about physical distancing measures and direct you toward check-in. 

Valet service will be available upon request.

We have implemented a limited-contact check-in process for your hotel stay. Please have your ID ready. You will receive a sanitized key card, and your guestroom info will be provided to you via Paige, our Virtual Concierge. 

Because of city mandated guidelines, some of our Amenities may have changed for the moment. Please check your pre-arrival email or our website for updated information.

We are still excited to offer you Signature Amenities that keep you feeling fit and healthy, like Peloton bikes and Well+Fit kits. See our full list here.

Bellman service will be available upon request, with added safety protocols in place (including elevator-use guidelines and guest room luggage door-drop only).
 

Guest Rooms & Housekeeping

A sanitized key will be provided for your stay, and a limited number of room reservations will be accepted each night. Rooms will remain unoccupied for 24 hours between guests to allow for thorough cleaning and sanitization. 

Daily housekeeping service is available upon request. Extra blankets and pillows are also available by request. While minibars have been removed for your safety, items can be purchased through in-room dining.

All paper and reusable informational collateral has been removed from rooms. Guests can learn more about available services by sending a text to Paige, our Virtual Concierge. Instructions for Paige will be provided at check-in by your desk agent. 

Food & Beverage Services
More information to come.

Amenities and Guest Services

Due to new physical distancing measures and processes in place, some of our services and amenities may differ, or may not be currently available or operating, such as fitness centers, complimentary coffee service or spirit hour, among others. 

Please call or email us with any questions, or review our Signature Amenities Page. While on property, you can text Paige, our Virtual Concierge to connect with our staff. 

Payment & Transactions

Contactless measures have been implemented whenever possible to maintain safe physical distancing measures, including use of chip readers and emailed receipts.  

For More Travel Updates and Flexible Cancellation Policies please see our Welcome BackHealth & Safety Guidelines, and Flexible Cancellation Policy pages.

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