You’re in the right place. If you have any other questions that aren’t answered here, please don’t hesitate to contact us.
LOST AN ITEM?
Please contact our front desk by emailing firstname.lastname@example.org or calling 504-527-5271.
WHAT TIME IS CHECK-IN?
Check In Begins at 4 p.m.
WHAT TIME IS CHECK-OUT?
CAN I CHECK-OUT LATE?
We try to accommodate late check-out requests when we can. Late check-out availability depends on the number of check-ins we have scheduled for that day. To request a late check out, call or stop by the front desk the evening before your departure or early in the morning on the date you are scheduled to depart. Please don’t wait till noon on the day of your departure as we may not be able to accommodate last-minute requests.
DO YOU OFFER ACCESSIBLE ROOMS?
Yes, for more information visit our Accessible Rooms page.
WHAT IS YOUR CANCELLATION POLICY?
We offer a variety of cancellation policies dependent on the rate offers booked.
Our Flexible Rate allows you to change or cancel your reservation up to noon (12pm) on the day of your arrival. Changing the date on any reservations through our Flexible Rate may result in different pricing, but there is no fee for making changes.
Please refer to each rate’s booking policies upon the reservation checkout screen.
WHAT AMENITIES DO YOU OFFER?
We offer several signature amenities including, Provenance Well + Fit kit, spiritual menu and bicycle rentals. Visit our Signature Amenities page to learn more.
DO YOU HAVE A HOTEL BAR AND RESTAURANT?
Yes, award-winning restaurant, Compère Lapin, showcases indigenous ingredients of the Gulf, while Tout La serves up expertly crafted coffee, pastries and a full breakfast menu.
WHAT ARE THE DIFFERENCES BETWEEN THE DIFFERENT ROOM TYPES?
Visit our room Overview page to learn more.
IS THERE PARKING?
Yes. We offer self parking for our guests ($30+ tax per car, per night for 24-hours).
WHERE CAN I WORK OUT?
Our workout room is located on ground level of the main building and features two treadmills, an elliptical machine, and free weights. It’s open 24 hours a day. We also have our Provenance Well+Fit program for those looking for more than just a hotel fitness center.
WHERE CAN I PRINT MY BOARDING PASS?
Stop by the front desk. Our team will be happy to help you print your boarding passes.
IS THERE ANY WAY TO DO LAUNDRY?
We don’t have self-service laundry facilities, but we do offer same-day dry cleaning and laundry service during the weekdays. If you drop your laundry at the front desk by 9 a.m., you’ll get it back the same day.
HOW CAN I MAKE CALLS?
To call a number outside of the hotel dial 9 first and then the number you are trying to reach
To call another guest room in the hotel dial 7 first then the room number
Local and toll-free calls are free for our guests. Long-distance fees vary.
THERE IS SO MUCH TO DO IN NEW ORLEANS. WHERE SHOULD I START?
Our team at the desk is more than happy to provide recommendations. These are a few of our favorites:
- A walking tour of the French Quarter with emphasis on ghosts, vampires and the spooky side of our fair city
- A Swamp tour to learn about the ecology of the bayou, our unique wildlife and more
Check out our New Orleans Directory & City Guide for more local favorites.
WHERE ARE YOU LOCATED?
We are located at 535 Tchoupitoulas in the Warehouse District.
HOW FAR ARE YOU FROM THE FRENCH QUARTER?
We are within a 5-10 minute walk of the French Quarter and all the local action.
WHAT TYPES OF PUBLIC TRANSPORTATION ARE AVAILABLE?
The immediate area has several options to choose from. Taxis and Ubers are readily available. Street car lines are located just a few blocks from the hotel. Fares are $1.25 per person for a one-way trip. Day passes cost $3 per person.
Airport shuttle transportation can be arranged to and from the Old No. 77 Hotel & Chandlery through our online airport transportation portal. Fares are $24/person one-way and $44/person round trip. Payments are due at the time of booking and must be made 24 hours prior to your flight’s arrival time.
ARE PETS WELCOME?
New Orleans pet-friendly Old No. 77 Hotel welcomes all VIP’s (Very Important Pets) to the center stage with a lineup of crowd-pleasing pet offerings that are sure to get tails wagging. A $55 pet fee applies.
Wi-Fi is always free at the Old No. 77 Hotel. Tout La serves coffee and breakfast in the mornings, and Compère Lapin serves some of New Orleans’ most exciting cuisine and cocktails. For more of our offerings, check out our Provenance Signatures. Cribs are complimentary upon request, and rollaway beds can be provided at additional charge (based on availability).