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What to Expect Upon Arrival and Departure

Upon arrival, you will be greeted by one of our hotel team members, who will share more about physical distancing measures and direct you toward check-in.

Valet service is available for $50 per night.

We have implemented a limited-contact check-in process for your hotel stay. Please have your ID ready. You will receive a single-use key card, and guestroom info will be provided to you via Paige, our Virtual Concierge.

Because of city-mandated safety guidelines, some of our amenities may have changed for the moment. Please check your pre-arrival email or our website for updated information.

We are still excited to offer you Signature Amenities that keep you feeling fit and healthy, like bikes for exploring the city and Well+Fit kits. See our full list here.

Bellman service will be available upon request with added safety protocols in place (including elevator-use guidelines and guestroom luggage door-drop only).

Guest Rooms & Housekeeping

A disposable key will be provided for your stay, and a limited number of room reservations will be accepted each night. Rooms will remain unoccupied for 24 hours between guests to allow for thorough cleaning and sanitization.

Daily housekeeping service is available upon request. Extra blankets and pillows are also available by request. While minibars have been removed for your safety, items can be purchased through in-room dining.

All paper and reusable informational collateral has been removed from rooms, but guests can learn more about available services by sending a text to Paige, our Virtual Concierge. Instructions for Paige will be provided at check-in by your desk agent.

Food & Beverage Services

More information to come.

Amenities and Guest Services

Due to new physical distancing measures and processes in place, some of our services and amenities may differ or may not be currently available or operating, such as fitness centers, complimentary coffee service, spirit hour, among others.

Please call or email us with any questions or review our signature amenities page. While on property, you can text our Virtual Concierge to connect with our staff.

Payment & Transactions

Contactless measures have been implemented when possible to maintain safe physical distancing measures, including use of chip readers and emailed receipts.

For More Travel Updates and Flexible Cancellation Policies please see our Welcome Back, Health & Safety Guidelines, and Flexible Cancellation Policy pages.

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