You’re in the right place. If you have any other questions that aren’t answered here, contact us.
DOES THE HOTEL HAVE ACCESSIBLE FEATURES?
Yes! Designed to welcome every traveler, The Heathman Hotel houses a variety of Accessible guestrooms crafted to meet the needs of travelers who require mobility, hearing and vision accessible accommodations.
WHERE ARE YOU LOCATED?
We are located at 1001 SW Broadway in the heart of downtown Portland, two blocks away from Pioneer Courthouse Square.
WHAT TYPES OF PUBLIC TRANSPORTATION ARE AVAILABLE?
The MAX light rail (red line) goes from the airport to the Pioneer Courthouse Square stop (a 45-minute ride, for $2.50); it’s then a four-minute walk to our property. Uber is another option ($22-28), or you’ll find cabs outside the baggage claim area (approx. $38-$50); it’s typically a 25-minute ride to the airport.
WHAT TIME IS CHECK IN?
WHAT TIME IS CHECK OUT?
WHAT IS REQUIRED TO CHECK IN?
A credit card is required for all arriving reservations. Please note a hold will be placed on the card upon check in for the total amount of room, tax and anticipated incidentals (an additional $100 per day).
CAN I CHECK OUT LATE?
We try to accommodate late check-out requests when we can – late check-out availability is dependent on the number of check ins we have scheduled for that day. To request a late check out, call or stop by the front desk on the evening before your departure or in the morning on the date you are scheduled to depart. We’ll do our best.
WHAT ARE THE PROVENANCE SIGNATURE AMENITIES?
Find the full list on our Provenance Signature Amenities page.
- Accredited Cleaning
- Contactless Check-In
- Paige, Our Virtual Concierge
- Pet Amenities
- Sleep Experience
- Spiritual Menu
- Well+Fit Kit
WHAT'S INCLUDED IN MY GUEST AMENITIES FEE?
Your daily guest amenities fee of $26 includes a wide range of services, including bike rentals, shoe shine and steaming services, a welcome beer at check in, and more. For a full list, please see our Signature Amenities page. The guest amenity fee will be increasing to $29 beginning January 1, 2023.
IS THERE VALET PARKING?
Yes, valet parking is available for $55 per day with unlimited in-and-out privileges. Our parking garage is equipped with Tesla charging stations.
WHERE CAN I WORK OUT?
Our fitness center is on our second floor and open 24 hours a day with room key access.
WHERE CAN WE PRINT OUR BOARDING PASSES?
Please come downstairs and our Personal Concierge would be more than happy to assist.
IS THERE ANY WAY TO DO LAUNDRY?
We don’t have self-service laundry facilities, but we do offer same-day dry cleaning and laundry service. Laundry bags and forms can be found in your closet. Drop your laundry at the front desk by 9 a.m., and you’ll have it back by 6 p.m.
THERE IS SO MUCH TO DO IN PORTLAND. WHERE SHOULD I START?
Just ask your Personal Concierge or visit our Portland Directory, we are happy to show you the best places to visit.
CAN I BRING MY PET?
Of course! We have a whole range of pet amenities to welcome your companion. There is a pet fee of $30 per stay.
HOW IS THE HEATHMAN HOTEL KEEPING GUESTS SAFE FROM COVID-19?
The well-being of our guests, team members and community is our number-one priority, today and every day - Please visit click here for more information.
WHAT IS THE CANCELLATION POLICY?
We offer a variety of cancellation policies dependent on the rate offers booked.
Our Flexible Rate allows you to change or cancel your reservation up to noon (12pm) on the day of your arrival. Changing the date on any reservations through our Flexible Rate may result in different pricing, but there is no fee for making changes.
Please refer to each rate’s booking policies upon the reservation checkout screen.
Wi-Fi is included with your stay at The Heathman Hotel. Cribs are available upon request and rollaway beds can be provided at additional charge.