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What to Expect Upon Arrival and Departure

Upon arrival, you will be greeted by one of our hotel team members who will share more about physical distancing measures and direct you toward check-in.

We have implemented a limited contact check in process for your hotel stay. Please have your ID ready. You will receive a sanitized key card and information will be provided to you via Paige, our Virtual Concierge.

With the city mandated guidelines some of our Amenities may have changed for the moment. Please check your pre arrival email or our website for updated information.

Bellman service will be available upon request with added safety protocols in place (including elevator use guidelines, guest room door luggage drop only).

Guest Rooms & Housekeeping

A sanitized key will be provided for your stay and limited number of room reservations will be accepted each night.

Daily housekeeping service will be available upon request. Extra blankets, pillows will be available by request. While minibars have been removed, items can be purchased through in-room dining.

All paper and reusable informational collateral has been removed from rooms. Guests can learn more about available services by sending a text to our Virtual Concierge. Instructions on use will be provided at check-in by desk agent.

Food & Beverage Services

Cósmica has reopened and is offering dinner, daily and brunch on the weekends. For other local favorites please visit our Boston Directory.

Amenities and Guest Services

Due to new physical distancing measures and processes in place, some of our services and amenities may differ or may not be currently available or operating.

Please call or email us with any questions or review our signature amenities page. While on property, you can text Paige, our Virtual Concierge to connect with our staff.

Payment & Transactions

Contactless measures have been implemented when possible to maintain safe physical distancing measures, including use of chip readers and emailed receipts.

For More Travel Updates and Flexible Cancellation Policies please see our Health & Safety Guidelines, Travel Update & Hotel Information, and Flexible Cancellation Policy pages.

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