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Health & Safety Guidelines

Cleaning & Sanitation

We’re implementing a guest wellbeing and sanitization standard at Villa Royale and each Provenance Hotel, driven by local and state health organizations, American Hotel and Lodging Association guidelines and CDC guidance. Our team is trained on COVID-19 safety and sanitation protocols and will be taking necessary precautions to ensure a safe environment for our guests. 

We have increased the frequency of property-wide cleaning and disinfecting measures, covering guest rooms, high touch surfaces, and everything in between like public areas, entrances, elevators, restrooms and back of house. 

Wellness Checks

While on property, should you or any guest start exhibiting symptoms of COVID-19, please alert a member of the hotel staff immediately. 

Employee temperature checks will be conducted daily. Any employee with a fever (over 100° F), showing signs of illness or virus symptoms will be directed immediately toward appropriate medical care facilities.  

Hand Washing, Masks & Gloves

Sometimes it’s the simplest measures that make the most impact. Proper and frequent handwashing is crucial to combating the spread of viruses. Hand sanitizer will be readily available throughout the hotel for guests and employees.

Masks must be worn by all team members within the hotel’s public spaces. Gloves will be worn by those whose responsibilities require them as determined by medical experts, including housekeeping, public area attendants and front of house staff.

Additionally, each guest will receive a mask, hand sanitizer and travel wipe upon check-in.

Physical Social Distancing

Guests will be advised to practice physical social distancing while on proper ty by standing at least six feet away from others not traveling with them. Our employees will exercise the same. Physical layouts in all hotel public areas will be arranged to ensure appropriate distancing measures are upheld.

For More Travel Updates and Flexible Cancellation Policies please see our Welcome Back, Travel Update & Hotel Information, and Flexible Cancellation Policy pages.

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