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What to Expect Upon Arrival and Departure

A touchless check-in protocol has been specially crafted for your arrival to the property for all direct bookings. In order to maintain contactless assistance, reservations will be confirmed through the guest's contact information rather than ID. Room keys will be given after being carefully and thoroughly sanitized. You’ll receive your personal amenity kit, including masks, hand sanitizer and travel wipe. Play it safe — please keep six feet of distance and wear a mask.

Guest Rooms & Housekeeping

Daily housekeeping service will be available upon request. All paper and reusable informational collateral has been removed from rooms, along with extra blankets and pillows. Guests can learn more about available services by texting us at (760) 656-6019 or dialing “0” on your in-room phone, and extra blankets and pillows are still available by request.

Food & Beverage Services

Menus for in-room dining will be available via text at (760) 656-6019. Touchless delivery is now part of our service, including receipts (no signatures required). When dining in, physical distancing measures will apply.

Pools

All 3 pools at Villa Royale will be open to guests until midnight. Seating around the pools will be reconfigured with social distancing in mind. Each lounger and table will be sanitized in between seating.

Amenities and Guest Services

In compliance with state and local regulations some of our services and amenities may differ or may not be currently available, such as breakfast and coffee bar service. However, we will be offering in-room coffee from our partners Good Coffee with Ratio 8 coffee makers. Breakfast orders will be packaged and available from our Pool Bar 8am-10am. Please call or email us with any questions or review our signature amenities page for up to date offerings. While on proper ty, you can text us at (760) 656-6019 to connect with our staff.

Payment & Transactions

Contactless measures have been implemented when possible to maintain safe physical distancing measures, including use of chip readers, emailed receipts, and mobile check-in/check-out.

For More Travel Updates and Flexible Cancellation Policies please see our Welcome BackHealth & Safety Guidelines, and Flexible Cancellation Policy pages. 

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